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- About Us
- Help & Training
- Purchasing Goods
- Purchase of Services
- Choosing the Correct PantherExpress System Form
- Special Types of Services Agreements
- Identify Employee vs Independent Contractor
- Purchase of Services $15K & under
- Purchase of Services Over $15K
- Blanket Orders
- Purchasing with Federal Grants
- International Service Agreements
- Miscellaneous Purchases
- Conferences and Events
- Importing & Exporting
- Insurance Requirements
- Travel & Expenses
- Payments & Taxes
- Suppliers
Contact Us
Purchase, Pay & Travel Customer Service
The PPT Customer Service team is highly knowledgeable about Pitt’s purchase, pay, and travel processes and systems.
For inquiries related to check invoice processing status, expected payment dates, or payment information for paid invoices, please utilize the Payment Status Chatbot for the quickest response. Additionally, PAT-E (Purchasing, Accounts payable, Travel and Expense management), our virtual helper can provide information and resources on topics like Concur, PantherExpress System forms, the Contracts+ module, OneCard, and more. Look for the PAT-E icon at the bottom right of any page on the PPT website to start a chat.
For all other inquiries, please contact PPT Customer Service in the following ways:
Office hours: Monday through Friday, 8:30 am to 4:00 pm
Phone: 412-624-3578 (4-3578 or “HELPU”)
For Non-Pitt Contacts Only: PPTcustomerservice@cfo.pitt.edu
Submit a web inquiry (requires Pitt Passport):
Note: if the form does not load automatically, you can access it here: https://pittforms.tfaforms.net/f/pantherexpress_caseform